NOTICE OF DATA INCIDENT

We are providing notice of a data security incident involving Utah Pathology Services, Inc. (“Utah Pathology”) that may have resulted in the unauthorized access to certain individuals’ personal information.  We take the privacy and protection of our patient’s information very seriously. We sincerely apologize and regret any inconvenience this incident may cause.  This notice contains information about what happened, steps we have taken, and the resources we are making available to those potentially affected. 


What happened:


On June 30, 2020, we learned than an unknown third party attempted to redirect funds from Utah Pathology. This suspicious activity did not involve any patient information, or the completion of any financial transactions.  Upon discovery of the attempted fraud, Utah Pathology quickly secured the impacted email account and launched an investigation.  The investigation was performed with the help of independent IT security and forensic investigators to determine the scope and extent of the potential unauthorized access to Utah Pathology systems and any sensitive information. 


What information was involved:


Our investigation is ongoing, but we discovered that the personal information of certain individuals, including names and one or more of the following personal attributes was accessible to the unauthorized party: date of birth, gender, phone number, mailing address, email address, insurance information including id and group numbers, medical and health information including: internal record numbers and clinical and diagnostic information related to pathology services, and, for a small percentage of patients, Social Security number.  At this time, we do not have evidence that any patient information has been misused. Nevertheless, we are notifying all potentially affected patients out of an abundance of caution.  We have begun mailing letters to patients whose information was contained in the email account


What we are doing and what you can do:


Utah Pathology Services, Inc. takes the security of all information in our control very seriously. We are taking steps to prevent a similar event from occurring in the future by implementing additional safeguards and security measures that will enhance the privacy and security of information in our systems. We have also reported this incident to law enforcement.


Although we are unaware of any misuse of our or anyone’s information, to help relieve concerns and restore confidence following this incident, we have secured the services of Cyberscout to provide identity monitoring, at no cost, to affected individuals for twelve (12) months.  

                                                      

For More Information:


Please know that the protection and security of your personal information is an upmost priority, and we sincerely regret ant concern or inconvenience that this matter may cause you. If you have any questions, please call 855-917-3569 Monday through Friday, 7AM to 7PM MST.

 
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UTAH PATHOLOGY SERVICES, INC.

Mission: To provide exceptional anatomic and clinical pathology services which consistently meet the needs and expectations of our patients and their clinicians.

Vision: Utah Pathology Services, Inc. will be the leading provider of high-quality pathology services through a broad network of multi-disciplinary pathology professionals who provide physicians and patients with exceptional service and care and who consistently seek to provide the most accurate results.

Philosophy: Utah Pathology Services, Inc. has achieved a leadership position through consistent, timely, high quality anatomic and clinical pathology services. Our philosophy is to provide the maximum level of pathology practice at all times to meet the needs of our patients and medical staff. We provide on-site coverage at each of our service locations to ensure that our pathologists are available to medical staff and patient services. 

 

PAY MY BILL BY PHONE: 1-866-371-9066

HAVE QUESTIONS REGARDING YOUR BILL? PLEASE CALL: 1-833-366-1066

*Please note that our physical office location in Salt Lake City is unable to accept direct payment*

 

HAVE QUESTIONS? CLICK HERE TO CONTACT UTAH PATHOLOGY SERVICES, INC.

We Will Provide Responses Within 24 Hours During Regularly Scheduled Business Days (Excluding Holidays).

5330 S 900 E #120, Salt Lake City, UT 84117, USA

(801) 218-2697

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UTAH PATHOLOGY SERVICES, INC. TEAM MEMBERS

DENNEM WOLFLEY

Chief Operating Officer

 
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FAQS

Helping You Answer Your Questions.

 

WHAT IS A PATHOLOGIST?

Pathologists are licensed Medical Doctors (M.D.) or Doctors of Osteopathic Medicine (D.O.). Pathologists complete a 4-year undergraduate degree program and 4 years of medical school. After medical school, Pathologists enter a 4-5 year residency program, typically in 2 specialties: Anatomic Pathology and Clinical Pathology.

Following a pathology residency program, Pathologists can spend an additional 1-3 years in fellowship training, concentrating their study in a more specialized field of pathology. Fellowships can include: surgical pathology, cytopathology, hematopathology, dermatopathology, microbiology, blood bank/transfusion medicine and clinical chemistry.

Pathologists are considered Board Certified by passing an examination from the American Board of Pathology. All of UPSI's Pathologists are board certified in Anatomic Pathology, Clinical Pathology, or Dermatopathology. In addition, we employ Pathologists who have specialty training in cytopathology, hematopathology, and gastrointestinal pathology. 

IS UPSI BILLING YOUR CORRECT INSURANCE?

If you have concerns your insurance was not billed correctly for your procedure, please Contact Us.

WHY AM I RECEIVING A BILL FROM UPSI?

Your referring medical provider chose our team of Pathologists because they trust our diagnostic skill and experience. Furthermore, your referring provider sent your specimens, tissue samples or pap smears to us to be reviewed and make diagnostic interpretations. The results are reported back to your referring provider, and UPSI submits the billing portion of your procedure through Change Healthcare.

Our Pathologists interpret Pap tests, biopsies and other sub-specialty specimens from from 5 hospitals and a multitude of other physician practices throughout Utah and the Intermountain West. 

DO YOU OFFER FINANCING OPTIONS?

Please contact our office directly to make payment arrangements. Click Here to Contact Us.

WHY IS TESTING NEEDED?

A doctor may order a specimen test or biopsy when, during a physical examination or imaging appointment, an area appears to be abnormal. A biopsy is a tissue sample taken from the body to be examined more closely, such as from a lesion or tumor. Most biopsies are performed to look for various types of cancer, but there are many other conditions that can be identified with a biopsy. Based on pathology test results, your doctor can determine the best course of treatment for you.

HOW CAN I ACCESS MY MEDICAL RECORDS?

The Health Insurance Portability and Accountability Act (HIPAA) requires the protection and confidential handling of protected health information (PHI). In compliance with HIPAA, Utah Pathology Services, Inc. cannot grant patients immediate access to reports by any method, direct or indirect. To better access your pathology report, please contact your physician directly.

ALL OF THESE MEDICAL TERMS ARE CONFUSING. CAN YOU EXPLAIN WHAT BIOPSIES ARE AND HOW THEY'RE TESTED?

There are many different types of biopsies—for example, a skin biopsy, prostate biopsy, or a fine needle aspiration (FNA), which occurs when a needle draws out material from a mass like in a breast or lymph node. The most common reason for a biopsy is to evaluate the presence or absence of cancer. However, a biopsy can also be used to detect other forms of disease, bacteria, virus, or fungus.

A surgical biopsy is placed in a fixative solution called formalin (a mixture of formaldehyde and water), labeled, and sent to a pathology lab with a requisition form, where your tissue specimen undergoes a series of processes for testing:

  • SPECIMEN PROCESSING:

    • Trained technicians enter your data from the requisition form into a specialized electronic medical records (EMR) system. The Pathologist and his or her trained assistants then describe and dissect the tissue, and photograph relevant disease in a specially equipped pathology room called a 'Gross Room'. In pathology, “gross” means to observe without a microscope. Selected representative tissue specimens are then placed in specialized color coded containers for overnight processing in a fixative solution that hardens and preserves the tissue.

  • HISTOLOGY:

    • Histotechs cut micro-thin sections of tissue using an instrument called a microtome in the Histology Lab. They then place these sections on a microscope slide, followed by staining, or dying, the micro-thin sections to make the tissue more visible under the microscope.

    • Different stains highlight different tissue components (nuclei, muscle, etc.) or micro-organisms (bacteria, fungus). The most widely used stain is a hematoxylin and eosin (H & E) stain, which produces varying shades of pink and blue in tissue samples.

  • CYTOLOGY:

    • Unlike Histology (the microscopic study of body tissue), Cytology is the microscopic examination of cells from fluids, scrapings, and aspirations, such as fine needle aspiration (FNA) biopsies. Common fine needle aspiration biopsy sites include lymph nodes, breast, and thyroids.

  • PATHOLOGY:

    • The stained tissue slide is then read under a microscope by a pathologist looking for abnormalities. The pathologist will make a diagnosis and inform your doctor whether there is a presence or absence of disease.

CAN I HAVE MY SPECIMENS BACK?

We are not able to return specimens or tissue samples because the chemicals used to process your specimen can be unsafe if not handled properly.

SERVICES OFFERED

Accurate, Reliable & Timely Results

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BIOPSIES

DERMATOPATHOLOGY

HEMATOPATHOLOGY

GASTROINTESTINAL PATHOLOGY

CYTOLOGY

PAP SMEARS/HPV RESULTS

CLINICAL PATHOLOGY

PATHOLOGY CONSULT SERVICES

Fast & Accurate Results

 

©2020 by Utah Pathology Services, Inc.